On 28 October 2020, the Financial Ombudsman Service (the Ombudsman Service) published its latest edition of ‘Ombudsman News’.
This edition includes:
– a blog setting out how it is ‘helping small businesses with life-changing financial disputes’;
– a blog on the impact of COVID-19 on financial services complaints and SMEs; and
– the Ombudsman Service’s half-yearly complaints data (including a slight increase on the number of non-PPI complaints received in the last reporting period).