Success for the CMA’s COVID-19 Taskforce

Following on from the Competition and Market Authority’s (CMA) statement in May 2020, holiday accommodation provider, Vacation Rentals, has voluntarily changed its policy after originally failing to offer refunds to all customers whose trips were cancelled.

Vacation Rentals (who operates sites including Hoseasons and Cottages.com) is just one holiday accommodation provider which was reported to the CMA’s COVID-19 Taskforce. Vacation Rentals has now given the CMA a formal commitment that customers will have the option of a full refund if a booking has been cancelled because of restrictions associated with the coronavirus outbreak.

The CMA says some other providers have not yet agreed to follow the approach of Vacation Rental and the CMA continues to investigate.

Read the full update here.