On 24 March 2021, the UK Financial Conduct Authority published updated consumer credit information sheets for arrears and for defaults. These new information sheets must be used from (and including) 25 October 2021. The current information sheets should continue to be used up to (and including) 24 October 2021.
For copies of the new information sheets, please visit: https://www.fca.org.uk/firms/information-sheets-consumer-credit.