On 1 May 2020, the UK Payment Systems Regulator updated its webpage setting out its general expectations of payment firms in light of the global pandemic, COVID-19.
The PSR expects firms to “be taking reasonable steps to ensure they are prepared to meet the challenges coronavirus could pose to customers and staff” and “report to us immediately if they believe they will be in difficulty or if circumstances could lead to them being unable to offer the full range of their services“.