On 24 April 2020, the UK Financial Conduct Authority published its final report on the payment protection insurance (PPI) complaints deadline.
The report:
– says the FCA’s PPI campaign has been a success;
– states firms have paid over £38bn of redress to customers; and
– brings an end to the FCA’s project work on PPI (but it will continue to monitor how firms are dealing with complaints submitted before the 29 August 2019 deadline).